FAQ

About Us

Q1: What is Click-Hire?
Click-Hire is an Australian-based company that offers a convenient way to rent event items such as stands, easels, frames, and more. Users can book these items online and schedule a pickup on their preferred day.

Q2: What types of items can I rent from Click-Hire?
Click-Hire provides a variety of event rental items including stands, easels, frames, display boards, and other accessories essential for events like weddings, corporate functions, and parties.

Booking and Renting

Q3: How do I book an item for my event?
To book an item, simply browse our online catalog, select the items you need, choose your preferred rental period, and complete the checkout process. You will receive a confirmation email with your booking details.

Q4: How far in advance should I book my items?
We recommend booking your items as early as possible to ensure availability, especially during peak event seasons. However, you can make bookings up to 24 hours before the required pickup time, subject to item availability.

Q5: Is there a minimum rental period?
Yes, the minimum rental period is one day. You can extend the rental period according to your event needs.

Pickup and Delivery

Q6: How does the pickup process work?
You can choose your preferred pickup date during the booking process. On the scheduled day, visit our pickup location to collect your items. Please bring your booking confirmation and a valid ID.

Q7: Do you offer delivery services?
Currently, we operate on a pickup-only basis. You need to collect and return the items to our designated pickup location.

Q8: What are your pickup location hours?
Our pickup location is open from 9:00 AM to 6:00 PM, Monday to Saturday. Please ensure you schedule your pickup within these hours.

Q9: Can someone else pick up the items on my behalf?
Yes, someone else can pick up the items on your behalf. They will need to present the booking confirmation and a valid ID.

Returns

Q10: How do I return the rented items?
Return the items to our pickup location by the end of your rental period. Late returns may incur additional fees.

Q11: What if I return items late?
Late returns are subject to additional charges based on the extra days the items are held. Please refer to our late return policy in the terms and conditions for more details.

Q12: What should I do if an item is damaged during my rental period?
If an item is damaged, notify us immediately. Depending on the extent of the damage, you may be responsible for repair or replacement costs as outlined in our rental agreement.

Payments and Policies

Q13: What payment methods do you accept?
We accept major credit and debit cards, as well as online payment options like PayPal.

Q14: Is a deposit required?
Yes, a security deposit is required at the time of booking. This deposit will be refunded once the items are returned in good condition.

Q15: Can I cancel or modify my booking?
Payments are non-refundable. Should you wish to modify your booking, kindly send a message to our support team.

Q16: Do you offer any discounts or promotions?
We periodically offer discounts and promotions. Please check our website or subscribe to our newsletter for the latest offers.

Support

Q17: How can I contact Click-Hire for support?
You can contact our customer support team via email at support@click-hire.com or call us at (123) 456-7890. Our support hours are 9:00 AM to 6:00 PM, Monday to Friday.

Q18: Where can I find more information about Click-Hire’s services?
For more information, visit our website at www.click-hire.com, where you can find detailed descriptions of our services, rental policies, and terms and conditions.